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Social listening is a proactive process

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Sameer Narkar, Founder & CEO, Konnect Insights – Prudence Analytics and Software Solutions, talks to ICR about the importance of technology and innovation, and why Business Intelligence and Artificial Intelligence will be game changers.

What is your observation on the overall cement industry in India?
The demand for the cement industry is growing exponentially because of the industry’s upsurge in commercial, housing, and industrial construction. The housing sector is the key contributor in the overall development, the activities declined or halted due to the lockdown during the covid 19 pandemic, however, significant market growth is expected in the coming years. Production-wise south India has maximum production capacity which adds 33 per cent overall cement production. In the wake of the Covid-19, the production has been affected due to the intermittent work and restrictions on allocating work.

India has seen a spur in the construction and infrastructure activities, what role would transformation and innovation play to enhance the customer experience in the cement sector?
Digital transformation and innovation have been key aspects for companies across every industry survive the pandemic over the last couple of years. Yes, there have been challenges but these have led to an important evolution leading to the digital first economy. While the cement industry is extremely traditionally driven, the brands have been forced to evolve and adopt digitally.
While the spur in construction and infrastructure activities spells more demand for cement companies, customers, being at the center of the complete buying cycle, are empowered to re-evaluate their choices and their interactions with these brands. They have power of information to make decisions that can work in favour of one brand or the other. In the same way, the organisations also need to reconsider the current or the potential ways they can influence the customers. All this mandates that cement brands have to be innovative and become digital savvy to attract, engage and get the new age customers interested in their brand.

Over the years what initiatives by the government have given a boost to cement sectors and business transformation has been a key aspect?
The Government of India is strongly focused on infrastructure development to boost economic growth and is aiming for 100 smart cities. Additionally, the Union Budget allocated Rs 13,750 crore (US$ 1.88 billion) and Rs 12,294 crore (US$ 1.68 billion) for Urban Rejuvenation Mission: AMRUT and Smart Cities Mission and Swachh Bharat Mission, respectively and Rs 27,500 crore (US$ 3.77 billion) has been allotted under Pradhan Mantri Awas Yojana.
These factors contribute to the increased demand for the cement industry and cement companies are surely capitalising on this. Reiterating the fact that the demand is controlled by the customers and stakeholders in the supply chain, and they are the ones who will choose one brand over the other. That’s where technologies such as social listening, analytics and AI play an important part.

How would solutions such as social listening, analytics and AI help companies move to the next level and how do you see this impact the overall cement business?
Social listening is a proactive process, where with the help of a platform such as Konnect Insights, brands can listen to conversations of what is being spoken about the brand, its competition and the industry in real-time, across the web, social media, mobile apps, conversational channels, physical stores and so on. With this data the brand can determine where they stand in the market, how they compare with the others, what is their influence in the industry, what kind of customers are associating with the brand, what are the upcoming trends to expect.
With respect to customer experience management, AI-driven automation can come in handy when it comes to responding to customer queries for better productivity. Advanced workflows can reduce time taken due to manual processes, thus reducing customer churn and positively impacting customer loyalty.

How does Konnect Insights fit into the cement industry requirements and how are you able to technologically enable your customers in this domain?
Konnect Insights is an omni-channel customer experience management platform that enables cement brands take care of their identity, perception, positioning by ensuring complete customer experience management, no matter they channel they choose to interact, engage or voice out their opinions and experiences regarding the brand. Konnect Insights is used by some of the major players in the cement industry to offer value to their customers by unifying customer experience, marketing and analytics.

What technology trends do you foresee enabling the concrete sector?
Digitalisation and data will continue to drive evolution for the concrete sector. Business Intelligence technologies will play a crucial role to fuel decision making with regards to every aspect of the business be it processes, customer management, marketing, among others. AI is also definitely going to be a game changer that will improve processes and drive productivity. With automation and RPA, the cement industry can definitely amp up their production quantity and quality to meet the growing demands as well as provide superior products.

Concrete

Cement Makers Reaffirm Commitment to Sustainable Growth

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World Environment Day spotlight on innovation and circularity

On World Environment Day, the Indian cement industry reiterated its commitment to supporting India’s climate ambitions through sustainable manufacturing, resource efficiency and the adoption of cleaner technologies.

The Cement Manufacturers’ Association (CMA) said the sector remains aligned with the Government of India’s Net Zero commitments and is accelerating efforts to reduce its environmental footprint while supporting the country’s infrastructure and development agenda.

Parth Jindal, President, CMA and Managing Director, JSW Cement, said the industry is increasingly adopting cleaner technologies, improving energy efficiency and expanding the use of alternative fuels and raw materials. He also highlighted the growing importance of circular economy practices, where industrial by-products and waste streams from one sector are utilised as resources in another.

“The Indian Cement Industry is aligned to the Government’s commitments on carbon mitigation and is accelerating the adoption of cleaner technologies, resource efficiency and circular economy practices while actively exploring the potential of Carbon Capture, Utilisation and Storage (CCUS) as a critical pathway for deep decarbonisation,” said Jindal.

He added that coprocessing industrial waste and by-products helps conserve natural resources, reduce disposal requirements and lower the environmental footprint across multiple sectors.

According to Jindal, sustainability is no longer limited to manufacturing processes but is increasingly influencing investment decisions, innovation strategies and long-term growth plans within the industry.

Echoing similar views, Dr Raghavpat Singhania, Vice President, CMA and Managing Director, JK Cement, said sustainable development extends beyond emissions reduction and must also focus on responsible resource utilisation and waste minimisation.

“Sustainability in the built environment cannot be measured by emissions alone. It is equally about how efficiently we use resources, how effectively we minimise waste and how responsibly we create the infrastructure that will serve future generations,” said Singhania.

He noted that the cement industry is advancing its sustainability agenda through greater resource efficiency, increased circularity, technological innovation and continuous improvements in manufacturing practices. As a key contributor to India’s infrastructure development, the sector has a critical role to play in balancing economic growth with environmental responsibility.

On the occasion of World Environment Day, industry leaders reaffirmed their commitment to supporting India’s climate goals while delivering the materials required for resilient, durable and sustainable infrastructure.

 

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Concrete

Building a Greener Future Together

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Environmental sustainability requires immediate action, not just long-term commitments and discussions. Recycling, circular economy practices, and technology-driven waste management can help industries reduce environmental impact while supporting sustainable growth.

Author: Jignesh Kundaria, Director and CEO, Fornnax Technology

World Environment Day serves as an important reminder that environmental sustainability can no longer remain confined to discussions, reports, or long-term commitments. The environmental challenges facing the world today demand immediate, measurable, and collective action. Across industries and communities, waste generation continues to outpace our ability to process it responsibly, placing increasing pressure on ecosystems, natural resources, public health, and the well-being of future generations.

One of the most significant shifts required today is a change in how society perceives waste. Rather than being viewed as a material to be discarded, waste must be recognised as a valuable resource that can contribute to both economic growth and environmental protection when managed through the right technologies and systems. This mindset forms the foundation of the circular economy model that countries across the world are increasingly adopting to reduce landfill dependence, recover valuable materials, and create more sustainable industrial ecosystems.

India has made meaningful progress in strengthening awareness around sustainability, recycling, and environmental responsibility over the past decade. Significant efforts are being made to formalise the recycling sector through improved infrastructure, technology adoption, policy implementation, and broader stakeholder participation. These developments are creating a stronger foundation for responsible waste management and resource recovery across the country.

However, achieving long-term environmental impact requires collaboration from all stakeholders. Industries, policymakers, technology providers, and communities must work together with greater accountability to strengthen recycling ecosystems, encourage responsible waste management practices, and create sustainable outcomes through consistent execution rather than temporary interventions.

As someone closely associated with the recycling industry, I firmly believe that technology will play a decisive role in addressing future environmental challenges. Advanced recycling systems have the potential to recover valuable resources, reduce pollution, minimise landfill burdens, and conserve energy, creating a more sustainable future for generations to come. This belief is deeply reflected in Fornnax’s motto, “Committed to Create a Green Future,” which embodies our commitment to building long-term environmental value through innovation and responsible action.

At the same time, technology alone cannot deliver meaningful change. Real progress requires intent, awareness, participation, and a shared sense of responsibility. Sustainable development can only be achieved when innovation is supported by collective action and a genuine commitment to environmental stewardship.

On this World Environment Day, let us move beyond conversations and take meaningful steps towards creating a cleaner, greener, and more sustainable planet. By embracing innovation, strengthening recycling ecosystems, and acting responsibly today, we can create lasting environmental impact and secure a better future for generations to come.

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Concrete

JK Lakshmi Advances LC3 Cement Expansion

Company highlights commercial production and research partnerships

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The meeting reviewed progress in limestone calcined clay cement (LC3) technology and its commercial adoption in India’s cement sector, focusing on low-carbon alternatives to conventional binders. JK Lakshmi Cement noted that limestone calcined clay cement can reduce carbon dioxide emissions by up to 40 per cent compared with conventional cement and said this reduction supports industry decarbonisation. The company highlighted that it was among the first two cement manufacturers in India to move LC3 into commercial production after the Bureau of Indian Standards approved the technology as a cement standard.

Vinita Singhania said the transition of LC3 from research to commercial production reflected collaboration between industry, academia and international institutions. Maya Tissafi acknowledged JK Lakshmi Cement’s role in advancing LC3 adoption in India and its contribution in taking the technology from laboratory trials to commercial implementation. Both representatives underlined the growing relevance of sustainable construction materials as India expands infrastructure and urban development.

The meeting explored continued collaboration with Swiss research institutions such as EPFL, EMPA and ETH Zurich alongside Indian academic partners and development organisations. JK Lakshmi Cement has been associated with the LC3 initiative since 2014 and worked with EPFL, IIT Delhi, IIT Madras, Development Alternatives and Technology and Action for Rural Advancement. The company conducted one of the earliest industrial trials of LC3 and recently announced commercial production of Green Pro LC3 cement from its Jaykaypuram plant in Rajasthan.

India remains the world’s second-largest cement producer and expansion of infrastructure, urbanisation and housing demand continue to support long-term sector growth, increasing interest in low-carbon technologies. The company reported an annual turnover of more than Rupees (Rs) 60 bn and current cement capacity of about 18 million (mn) tonnes (t) per annum, with a target of reaching 30 million (mn) tonnes (t) by 2030. Apart from grey cement, the company also makes ready-mix concrete, gypsum plaster, wall putty, primers, adhesives and fly ash blocks, and both sides concluded on the need for continued collaboration to develop sustainable construction solutions.

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