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Industrial relations practices of AIOE award-winning enterprises

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To promote effective industrial relations practices within enterprises in India, the All India Organisation of Employers (AIOE), which was born in 1932 and is an allied body of the Federation of Indian Chambers of Commerce and Industry (FICCI), Delhi confers National Award for Outstanding Industrial Relations (IR) Practices in enterprises every year from 1982.

AIOE invites applications from enterprises operating in any sector in India in a specified format. The enterprises have to initially compete regionally and then nationally. The regionally selected enterprises qualify to compete for the national award. This year both the regional as well as the national competition was undertaken online because of the Covid-19 pandemic. For the 2018-19 Award, there were eleven enterprises (i.e. Bayer Vapi, E.I.D. Parry

(India), GAIL (India), Hindalco Industries, Renukoot, Hyundai Motor India, ITC – Paper Boards and Speciality Papers Division ??Unit Bhadrachalam, Lucas TVS, NLC India, Piramal Glass, Tata Steel and Titan Company ??Watch Division) that qualified for the final round to compete for the National Industrial Relations Award. Enterprises had submitted their write-ups in a specified format, and teams which in some cases also included trade union office bearers made online presentations on September 12, 2020 to the three-member jury. All the eleven enterprises have developed effective industrial relations practices about, which they elaborated in their writeup as well as in the presentations where the jury members sought clarifications.

The award-winning enterprises in order of ranking chosen by the jury members, were based on the situation through which the enterprises went through, their writeup and the presentation on September 12, 2020 and the results are given below:

(i) ITC – Paper Boards and Speciality Papers Division ??Unit Bhadrachalam, Winner

(ii) NLC India, First Runner-up

(iii) Lucas TVS, Second Runner-up

Conclusion

Each of the three enterprises operates in different sectors (i.e. paper, mining plus power generation and automotive component) of the Indian economy. Contract labour is prevalent in all enterprises and the winner enterprise ITC – Paper Boards and Speciality Papers Division ??Unit Bhadrachalam, has identified a unique way of absorbing some of the contract labour which is elaborated in the annexure. Each of these three enterprises have ensured that the enterprise produces products / service meeting customer needs involving timely delivery in required quantity, specified quality and at competitive price.

Each of the three enterprises has ensured that the operations are viable and generates a reasonable cash surplus, to meet each of the stake holders??expectation including those of the workers and the contract labour. Each of these three enterprises had their trials and tribulations in industrial relations, two of them in a multi union situation and one in a single union situation. All three have a healthy industrial relations climate for the last five years ensuring uninterrupted operations.

In each of the three enterprises, there is a lot of emphasis on communication with the employee through various activities, so as to build an effective relationship for meeting the aspirations of the employees, at the same time ensuring success and growth of the enterprise. Also, each of the three enterprises have kept the employees well informed about business realities such as business plan, quality, delivery, safety, unit ??productivity and actions to be taken to improve performance, and in certain cases market visits by employees and their interaction with customers etc. Employees receiving such information, facilitates them in perceiving that they are given due importance and considered an integral part of the enterprise.

Each of the three enterprises has its own history on the industrial relations front that was prevalent in the past and the steps the management has taken to improve it for the future. The strategy for improving industrial relations climate by each of the three enterprises is specific to the environment in which it operates. The Industrial Relations strategy in each enterprise that is effective is dependent on the approaches of the management, trade unions, the workers and the contract workers of those enterprises which can be read in the attached annexure. The practices of the three award winning enterprises listed in the attached annexure can be useful for personnel of other enterprises to study, evaluate and adapt, for improving Industrial Relations in their enterprises.

ITC

ITC Limited ??Paper Boards and Speciality Papers Division ??Unit Bhadrachalam, is India?? largest, technologically advanced and most eco friendly paper division. The unit located at Bhadrachalam, is in the Indian state of Telangana. The plant is India?? largest integrated paper and paperboard manufacturing unit. Currently the unit produces high ??end virgin and recycled boards for packaging and graphic applications, and fine printing papers.

The unit in Bhadrachalam has 19 registered unions (14 unions of enterprise workers and 5 unions of contract workers). These 19 registered unions are affiliated to different National and State level unions. The recognised union is elected through a secret ballot, where majority union is given the recognition for collective bargaining. The current recognised union is ITC Bhadrachalam Paperboards Employee Union which is an amalgamation of 6 unions i.e. Indian National Trade Union Congress (INTUC), Telangana Rashtra Samithi (TRS), All India Trade Union Congress (AITUC), Bhartiya Mazdoor Sangh (BMS), Yuvajana Shramika Rythu (YSR) and Independent. The trade unions are being managed by in-house leadership. The plant has 1,437 unionised employees (1323 employees & 114 are Badlis) plus 3,200 contract labour (i.e. employees of service providers).

NLC India Limited, First Runner-up

NLC India (NLCIL), a ??avratna??Government of India Enterprise, with a present annual turnover of Rs 71. 46 billion with profit before tax of Rs 25.29 billion for 2018-19. NLCL is under the administrative control of Ministry of Coal and has a chequered history since its inception in 1956. NLCIL has three opencast lignite mines of total capacity of 28.5 million tonne per year in Neyveli, Tamil Nadu and one open cast lignite mine of capacity 2.1 million tonne per annum at Barsingsar, Rajasthan. It has six pithead thermal power stations with aggregate capacity of 4640 MW.

Lucas TVS Limited, Second Runner-up

Lucas TVS Ltd was established in 1962 as a Joint Venture between Lucas Plc. UK and TVS Group, India. In the year 2001 Lucas TVS Ltd became a wholly owned company of TVS Group, as Lucas the parent company ceased to exist worldwide. Lucas TVS develops and integrates their products in the vehicles and equipment, from the design stage onwards and carries out application engineering, development, manufacturing and service. The company developed innovative products, manufacturing systems and processes, which had brought growth in business and this helped Lucas TVS being one of the few companies in the World to be awarded the Deming Application Prize and the Deming Grand Prize, by Union of Japanese Scientists & Engineers and setting benchmarks in the industry. The company is currently supplying to over 90% of automotive manufacturers in India and also exporting to North America and Europe.

ABOUT THE AUTHOR

Dr Rajen Mehrotra is Past President of Industrial Relations Institute of India (IRII), Former Senior Employers??Specialist for South Asian Region with Internation.al Labour Organization (ILO) and Former Corporate Head of HR with ACC and Former Corporate Head of Manufacturing and HR with Novartis India Ltd. EMail: rajenmehrotra@gmail.com.

Published in October 2020 issue of Current Labour Reports.

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Economy & Market

Leonard Unveils Dual-Head Robotic Arm for Hazardous Industrial Demolition

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 Leonard unveils Descender Duo, a dual-head robotic demolition arm designed to improve industrial safety and reduce shutdown time by up to 50 per cent.

Industrial robotics and refractory services specialist Leonard has launched Descender Duo, a dual-head robotic demolition arm designed to improve safety, accelerate maintenance and reduce shutdown times in hazardous industrial environments. The system made its debut at Lisahally Power Station in Northern Ireland, removing 25 tonnes of slag material within hours.

Developed for the cement, metals, waste-to-energy and petrochemical industries, Descender Duo enables remote-controlled refractory demolition, anchor cutting and welding, and refractory spraying inside boilers, calciners and silos. Its vertical-access design eliminates the need for personnel to enter confined, high-risk spaces during these operations.

Weighing less than two tonnes, the pre-assembled system requires an access opening of just 1.2 m². Supported by an external overhead hoist, it uses electrically operated hydraulic stabilising legs to secure itself inside vessels. The robotic arm offers 360-degree rotation and is suited to vessels approximately 9 m in diameter, with its operating reach extendable through strategically positioned access points.

Equipped with two independently controlled robotic heads, Descender Duo can perform identical or different tasks simultaneously, including refractory demolition, anchor cutting and spraying. Its remote-control system incorporates live camera feeds, allowing operators to monitor operations without entering hazardous environments.

According to Leonard, the technology can deliver time savings of up to 50 per cent compared with manual methods. Its ability to operate at temperatures exceeding 100°C allows maintenance to begin as early as 24 hours after burner shutdown. An all-electric power supply further supports cleaner and more cost-efficient operations.

First Deployment Demonstrates Shutdown Efficiency

The system was first deployed at Burmeister & Wain Scandinavian Contractor’s (BWSC) Lisahally Power Station in Londonderry, Northern Ireland. The facility generates electricity from grade C waste wood, supplying approximately 40,000 homes and businesses.

Leonard and BWSC collaborated to develop a customised solution for the plant’s 26-metre furnace, where extensive external pipework created significant access challenges.

Mark Leonard, Managing Director, Leonard, said, “It required new thinking and rather than step away from the problem we were committed to solving it for the customer, with the customer. We’re relentless in our approach to tackling complex challenges, head-on. We took our years of cement plant experience, coupled with our working knowledge of the BWSC plant, and designed, engineered and tested a completely new vertical solution within just seven weeks from that initial conversation with the customer. That solution was the Descender Duo as we know it today.”

Traditionally, the furnace required a cooling period of up to 36 hours before preparatory work could begin, followed by manual slag removal using rope-access personnel. With Descender Duo, work commenced just 24 hours after shutdown, reducing downtime by up to one day.

The deployment removed 25 tonnes of slag within hours, eliminated the need for at least six workers to enter the hazardous furnace interior and saved 26 hours in the shutdown programme.

“The effectiveness exceeded expectation,” said Martin Doran, Plant Manager at Lisahally Power Station.

“When the Descender Duo concept was first discussed, we had to spend some time with the team from Leonard looking at how it was going to be moved into the furnace. Every site is different and that presented its own challenges, but nothing that the team couldn’t overcome. Once it was installed we were hugely impressed by its efficiency.”

Expanding Industrial Robotics Applications

Descender Duo joins Leonard’s existing portfolio of robotic maintenance solutions, including the Axis horizontal-access arm, Nano confined-space access arm, Charger cement mill media recharging system and Calibre cement mill media grading system.

Headquartered in Northern Ireland, Leonard provides robotic refractory demolition, installation, inspection and industrial maintenance services across the cement, metals, energy, biomass, glass and civil engineering sectors.

Formerly known as G Leonard, the company has more than 35 years of industry experience and operates across Europe, North America, the Middle East, Africa and Asia-Pacific.

The latest innovation reinforces Leonard’s focus on replacing hazardous manual processes with robotic systems that improve workforce safety, enhance operational efficiency and minimise industrial downtime.

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Concrete

Martin Engineering Appoints Ashwini Khunte as India General Manager

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Martin Engineering names Ashwini Khunte India General Manager to strengthen operations and drive growth across key bulk material handling sectors.

Pune

Martin Engineering, a global provider of bulk material handling solutions, has appointed Ashwini Khunte as General Manager of its India business, strengthening its leadership as the company expands its presence across the country’s cement, mining, steel, power and infrastructure sectors.

Khunte brings more than a decade of experience with Martin Engineering, having joined its Indian operations in 2013 as a Design Engineer, shortly after the company established its presence in the country in 2012.

A mechanical engineer by qualification, she spent her initial five years developing bulk material handling solutions in collaboration with the company’s operations team. During this period, she gained extensive experience addressing operational challenges in the steel, cement and coal industries. She subsequently moved into project engineering, managing major engineering, procurement and construction (EPC) and original equipment manufacturer (OEM) projects from initial enquiry to commissioning. Her responsibilities later expanded to overseeing Martin Engineering’s conveyor product portfolio in India, involving customer engagement, technical presentations and site visits across heavy industries.

In 2024, Khunte was promoted to Head of Sales & Marketing for the company’s Europe, Middle East, Africa and India (EMEAI) region. The position broadened her international market exposure and strengthened her strategic and commercial leadership capabilities.

Commenting on her appointment, Ashwini Khunte, General Manager, Martin Engineering India, said: “India represents a tremendous opportunity for Martin Engineering. The country’s continued investment in cement, mining, steel, power and infrastructure is creating increasing demand for safer, cleaner and more productive bulk material handling, and that’s exactly what we do. My priority will be to build on the strong foundations already established in India, while continuing to develop our people, strengthen customer relationships and bring practical solutions to the challenges faced by our industry.”

Robert Whetstone, Area Vice President – EMEAI, Martin Engineering, highlighted Khunte’s technical expertise, market understanding and leadership experience.

“Ashwini brings an exceptional combination of technical understanding, customer knowledge and commercial leadership. She has grown as Martin Engineering has grown, and has consistently demonstrated outstanding capability to transform her expertise into practical solutions. Her knowledge of the Indian market, together with her international experience, makes her ideally suited to lead our India business through its next stage of growth for years to come.”

Since establishing its Indian business in 2012, Martin Engineering has expanded its local workforce, manufacturing capabilities and dealership network. The company supplies conveyor products, transfer point solutions, material flow aids, training and technical support to bulk material handling industries. Khunte’s appointment positions the company to further strengthen customer relationships and expand its solutions portfolio in India’s growing industrial and infrastructure markets.

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Concrete

Fornnax Wins AIRIA’s Special Export Award for Rubber Machinery in 2025-26

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Fornnax Technology Pvt. Ltd. has been honoured with the Special Export Award – Rubber Machinery for 2025–26 by the All-India Rubber Industries Association (AIRIA), in recognition of its highest exports of tyre recycling plants to the European region.

With more than a decade of experience in India’s tyre recycling industry, Fornnax has contributed to the development of advanced recycling technologies and infrastructure. The company currently holds a 90% market share in India’s domestic tyre recycling sector, while exports account for 30% of its business, spanning markets such as Europe, Australia and the GCC.

The award marks another milestone for Fornnax, whose tyre recycling lines and advanced shredding technologies are supporting the growth of the circular economy in India and international markets.

Commenting on the recognition, Mr. Jignesh Kundaria, Founder and Director of Fornnax, said:

“This honour from AIRIA is a reflection of an incredible journey we have undertaken over the years. When we started Fornnax, there was no established recycling industry in India to follow. We chose to build for the future instead. Today, when you see India’s tyre recycling sector, it has already transformed into a dynamic, high-growth industry and we are extremely proud to have played our part in building it.”

Unlike standalone equipment suppliers, Fornnax focuses on developing complete, high-capacity recycling infrastructure. Its integrated systems combine multiple stages of shredding and size reduction to enable efficient, continuous operations. This system-level engineering approach helps recycling operators improve throughput, equipment reliability and operational consistency.

The recognition reinforces Fornnax’s commitment to developing engineering technologies that contribute to a more efficient and circular recycling ecosystem.

Looking ahead, the company aims to expand its international presence while continuing to develop advanced shredding and recycling solutions to address the growing volumes and evolving requirements of the global recycling industry.

For more information, visit: www.fornnax.com

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