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Building Safety from the Ground Up

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ICR explores how safety in the cement industry is evolving from a regulatory obligation to a strategic priority—driven by PPE compliance, digital tools, contractor management, and a safety-first mindset. Through a mix of technology, training, and behavioural change, Indian cement companies are laying the foundation for safer, more resilient workplaces.

The cement industry operates in one of the most high-risk industrial environments, where workers face extreme temperatures, high dust levels, heavy machinery, and hazardous materials. From quarrying to pyro-processing and dispatch, nearly every stage carries the potential for serious injury if not managed properly. According to the International Labour Organisation (ILO), over 2.3?million people die annually from work-related accidents or diseases worldwide, with cement manufacturing a notable contributor. In India, the Directorate General Factory Advice Service and Labour Institutes (DGFASLI) recorded over 3,000 industrial accidents in 2022, many linked to heavy-material industries like cement. Common plant hazards include mechanical failures, falls from height, electrical risks, chemical exposure, and fire or explosion threats. The Global Cement and Concrete Association (GCCA) reports that falls, machinery entanglement, and contractor-related incidents remain leading causes of fatalities globally.
Safety in cement is far more than compliance—it is a foundation of operational excellence, corporate responsibility, and worker dignity. Investment in safety equipment, training, and systems delivers measurable business value, from higher workforce retention to reduced downtime and stronger stakeholder trust. A 2021 International Finance Corporation (IFC) study found that companies with robust Environmental, Health, and Safety (EHS) frameworks had 10 to 15 per cent fewer shutdowns and up to 20 per cent higher productivity. In a capital-intensive sector with tight margins, a proactive safety culture is not a cost but a strategic asset.

Common hazards in cement manufacturing
Cement manufacturing is a complex, multi-stage process involving raw material extraction, grinding, pyroprocessing, cooling, and packaging—each phase bringing its own set of safety challenges. Workers in cement plants are routinely exposed to high levels of dust, heat, noise, mechanical hazards, heights, confined spaces, and chemical agents. For instance, dust from raw materials like limestone and clinker contains respirable crystalline silica, which can cause silicosis and other long-term respiratory issues if inhaled without proper protection. According to the Indian Council of Medical Research (ICMR), workers in dusty industrial environments are 3–5 times more likely to develop occupational lung diseases compared to other sectors.
Heat and noise exposure are especially acute in areas like kilns, clinker coolers, and grinding units, where operational temperatures can exceed 1400°C and ambient noise levels often surpass 90 decibels—well above the occupational exposure limits set by the Directorate General Factory Advice Service and Labour Institutes (DGFASLI). Extended exposure to such conditions without proper personal protective equipment (PPE) can lead to heatstroke, permanent hearing damage, and fatigue-induced errors, which increase the likelihood of accidents. A study published in the Journal of Occupational Health in 2022 noted that nearly 40 per cent of surveyed cement plant workers experienced early signs of noise-induced hearing loss, highlighting the urgent need for auditory protection and environmental noise control.
Raju Ramchandran, SVP and Head Manufacturing – Eastern Region, Nuvoco Vistas, says, “Cement manufacturing is an intense, high-temperature and operation-heavy process, where safety is paramount at every stage. Mining operations within the industry bring their own set of hazards, with strict adherence to Directorate General of Mines Safety (DGMS) guidelines being essential. Exposure to dust is another area of concern, necessitating advanced dust suppression systems and protective equipment to safeguard workers’ health. Electrical safety and proper energy isolation are also crucial, given the complexity of the equipment involved. At Nuvoco, we tackle these risks with a layered approach combining engineering controls, digital monitoring and rigorous safety protocols backed by continuous training and regular mock drills to ensure preparedness for any eventuality. Safety is an unwavering commitment to safeguarding everyone who works in and around our plants.”
Another major concern lies in working at heights, especially during equipment maintenance or installation of vertical structures such as preheaters and silos. Falls remain a leading cause of fatalities in the global cement industry, according to the Global Cement and Concrete Association (GCCA). In addition, confined spaces such as kilns, storage tanks, and maintenance tunnels pose serious risks due to restricted movement, poor ventilation, and the presence of toxic gases like CO2 or CO. Exposure to chemical hazards from fuel oils, lubricants, and additives like chromium compounds also calls for robust hazard communication and protective measures. The multifaceted nature of these risks underlines why safety in cement manufacturing must go beyond compliance—it requires a continuous commitment to hazard identification, mitigation, and a culture of proactive risk management.

Role of personal protective equipment
In the high-risk environment of cement manufacturing, Personal Protective Equipment (PPE) plays a frontline role in safeguarding workers from a wide range of occupational hazards. From exposure to high temperatures and airborne particulate matter to mechanical injuries and chemical contact, the need for comprehensive, head-to-toe protection is non-negotiable. Standard PPE in cement plants typically includes hard hats, earplugs, respirators, safety goggles, flame-resistant clothing, cut-resistant gloves, and safety shoes compliant with IS 15298 or EN ISO 20345 standards. According to the International Labour Organisation (ILO), proper use of PPE can reduce workplace injury and illness by up to 40 per cent, yet studies by India’s Directorate General Factory Advice Service and Labour Institutes (DGFASLI) reveal that lack of proper PPE usage or ill-fitting gear continues to be a common root cause in many reported incidents in industrial settings.
Anuj Kumar Mathur, Industry Expert and Retd. DGM – Safety, Health and Environment, Indian Oil Corporation, explains that the cement manufacturing process involves exposure to a wide range of occupational hazards including dust, noise, high temperatures, mechanical injuries and chemical exposure. The use of appropriate Personal Protective Equipment (PPE) is essential for safeguarding workers’ health and safety at every stage. PPE, however, serves as the last line of defence against occupational hazards in any industry. While engineering controls and administrative measures are essential, the proper selection, use, and maintenance of PPE can significantly reduce the risk of injury and illness.
Equally important is ensuring that PPE is not just available but also compliant with national and international safety norms. Indian Standards such as IS 2925 for helmets, IS 8519 for gloves, and IS 11226 for respiratory protection provide specific performance benchmarks tailored for heavy industries. In many leading cement plants, regular audits are now conducted to check PPE condition, fit, and user compliance. A recent report by the Global Cement and Concrete Association (GCCA) highlights that cement companies with strong PPE monitoring programs report significantly fewer recordable injuries per million man-hours. However, the challenge remains in ensuring contractor-level compliance, as outsourced workers often fall outside direct control systems. Bridging this gap through robust training, fit testing, and digital PPE tracking systems is becoming an industry best practice—and a critical component of building a truly safe and resilient cement workforce.

Fire safety in cement plants
Fire safety is a critical yet often underemphasised aspect of cement plant operations. The combination of high-temperature processes, combustible materials, heavy electrical loads, and complex machinery creates multiple ignition points across production and storage areas. Key fire risks in cement manufacturing include overheated bearings, short circuits, flammable oils and fuels, coal dust in mills, and welding or hot work activities during maintenance. According to a 2023 report by the National Fire Protection Association (NFPA), industrial fires caused an estimated $1.2 billion in direct property damage globally, with cement and mineral plants accounting for a significant share of incidents in developing economies. In India, several fire-related accidents in the cement sector have drawn attention to the urgent need for advanced fire suppression systems, periodic fire safety audits, and better-trained emergency response teams.
Priya Ajbani, Founder, Firescue, says, “High-risk industrial environments demand products that can perform under pressure literally and figuratively. In such cases, we focus on supplying robust, industrial-grade fire extinguishers, flexible sprinkler hose droppers that can be easily installed around tricky ductwork or high ceilings, and high-capacity hose reels with quality nozzles that ensure water pressure isn’t compromised. The key is to offer certified, tested equipment that meets international standards and lasts long despite heat, dust, and vibration- conditions that are typical in cement plants. At the end of the day, a good product doesn’t just save lives- it simplifies the fire safety process for the people who operate it on the ground.”
Modern fire safety in cement plants now goes beyond extinguishers and hose reels. Plants are increasingly deploying automatic fire detection and suppression systems, such as foam-based suppression in fuel storage areas, water mist systems for electrical rooms, and tube-based fire suppression for enclosed equipment like panels and conveyor belts. Fire audits, mandated under the Factories Act, 1948 and National Building Code (NBC), are conducted at regular intervals to assess readiness, check compliance, and recommend corrective actions. Additionally, leading cement manufacturers are investing in IoT-enabled hydrant systems and mobile-based emergency notification tools to improve incident response time. A 2022 study by the Indian Institute of Fire Engineers (IIFE) revealed that plants with digital fire safety systems experienced 35 per cent faster emergency response and 25 per cent lower downtime after fire-related events. As the sector moves toward more automated and sustainable operations, embedding robust fire safety frameworks remains a non-negotiable pillar for risk mitigation and operational resilience.

Automation and digital tools enhancing safety
As the cement industry embraces Industry 4.0, automation and digitalisation are playing a transformative role not only in improving operational efficiency but also in elevating workplace safety standards. Traditional safety practices are being augmented—and in many cases replaced—by intelligent systems such as Permit-to-Work (PTW) software, IoT-based monitoring, Behaviour-Based Safety (BBS) platforms, and real-time safety dashboards. These tools offer real-time visibility into safety compliance, worker behavior, equipment health, and hazardous conditions—enabling faster, more informed decision-making. According to a 2022 report by McKinsey & Company, industries implementing digital safety tools saw a 25 to 40 per cent reduction in recordable incidents, thanks to improved monitoring, predictive analytics, and timely intervention.
Ganesh W Jirkuntwar, Senior Executive Director and National Manufacturing Head, Dalmia Cement (Bharat), says, “At Dalmia, safety is embedded into daily work, not treated as a separate task. Integrating safety into day-to-day operations is critical to its sustainability. Every morning begins with structured toolbox talks mandatorily attended by all workforce and ‘Suraksha Vartalaps’, where teams collectively identify job-specific risks. Across units, daily safety reviews are held as part of the operations rhythm, with real-time data and feedback feeding directly into corrective actions.”
“Digital tools like the ‘KAVACH’ and ‘Boots on Ground’ platform allow supervisors to log observations, track unsafe conditions and monitor action closures with location-tagged evidence. The Permit to Work (PTW) system is fully digitised, ensuring consistent protocols and visibility for all critical jobs. These practices ensure safety is not a standalone agenda, but rather, an integral part of the operating DNA” he adds.
In the context of cement plants, these tools are particularly valuable given the scale, complexity, and inherent risks of operations. IoT sensors installed on kilns, conveyors, and high-risk zones can track temperature spikes, gas leaks, or unauthorised access to restricted areas. PTW systems ensure that only trained personnel perform critical tasks like confined space entry or hot work, reducing human error. Behaviour-Based Safety platforms use data analytics to identify unsafe acts and reinforce positive habits through coaching and alerts. Meanwhile, centralised safety dashboards provide plant managers with real-time alerts, compliance reports, and actionable insights—enabling them to proactively manage risk across multiple sites. A case study from Dalmia Cement revealed that the integration of mobile-based PTW and IoT-linked hydrant systems led to a 30 per cent improvement in emergency response time and a measurable drop in near-miss incidents. The message is clear: digital tools are no longer optional add-ons—they are now integral to building safer, smarter, and more accountable cement operations.

Training and behaviour-based safety
While equipment and protocols are essential, the foundation of any truly safe cement plant lies in the behaviour and preparedness of its workforce. Training and Behaviour-Based Safety (BBS) programs are now recognised as critical components in reducing accidents, empowering employees, and fostering a proactive safety culture. Cement plants are increasingly investing in structured skill development initiatives—ranging from Emergency Response Training (ERT) and safe equipment handling to hazard identification and near-miss reporting. According to the International Labour Organisation (ILO), nearly 80 per cent of workplace incidents globally are caused by unsafe behaviours rather than unsafe conditions—highlighting the need for consistent behavioural interventions alongside technical controls.
Sujeet Kumar Singh, Founder, HSESkillEdge, says, “Contractor and worker compliance for routine activities is effectively managed through a Contractor and Logistics Safety Management System, supported by rigorous training, on-the-job observations, and active worker engagement in risk assessments. This includes regular toolbox talks, safety skits during monthly safety gate meetings, and, most importantly, positive reinforcement through public recognition, praise for safe behaviours, and continuous feedback on observations related to at-risk behaviours or opportunities for improvement (OFIs).”
“The Indian cement industry has also taken a progressive step by initiating the development of a Safety Passport System for contractors, contract workers, and drivers. This initiative, in collaboration with the Global Cement and Concrete Association (India) and the National Safety Council of India, is highly practical and focuses on hand-holding and capacity building to ensure health and safety, especially in non-routine and high-risk jobs. I am truly grateful to be part of the core team driving this initiative, alongside corporate safety heads from all GCCA (India) member companies” he adds.
In the Indian cement sector, leading companies have adopted comprehensive BBS models that combine real-time observations, peer-to-peer feedback, coaching, and performance tracking. Training modules are also being digitised using 3D animations, e-learning platforms, and simulation-based safety drills to enhance retention and engagement. A 2023 report by the Global Cement and Concrete Association (GCCA) showed that plants with active BBS and workforce training programs reported 40 to 50 per cent fewer lost-time injuries (LTIs) than those relying only on physical safety systems. Furthermore, integrating behaviour-focused audits with standard operating procedures (SOPs) ensures that safety becomes second nature rather than a checklist. In essence, when safety becomes a mindset—nurtured through daily reinforcement and skill building—it transforms from a policy into a way of life on the shop floor.

Contractor safety management
In the cement industry, a significant portion of the workforce comprises contracted or third-party workers—particularly in operations such as maintenance, loading/unloading, material handling, and logistics. This creates a complex safety challenge, as contractors often operate outside the core company’s direct control systems, making it harder to enforce uniform safety protocols. In India, the Directorate General Factory Advice Service and Labour Institutes (DGFASLI) reported that nearly 40 per cent of serious industrial accidents in manufacturing units involved contract labour, largely due to inadequate training, lack of PPE compliance, and poor safety orientation. In cement plants, where high-risk environments are the norm, the lack of contractor safety governance can have severe and sometimes fatal consequences.
To address this, leading cement manufacturers have begun implementing structured Contractor Safety Management (CSM) programs that include prequalification audits, induction training, real-time safety tracking, and accountability frameworks. Some are also deploying digital ‘worker passport’ systems, which log training history, medical fitness, and access permissions for every contractor on site. The Global Cement and Concrete Association (GCCA) recommends integrating contractors into core Behaviour-Based Safety (BBS) programs, and ensuring they are part of regular tool-box talks, emergency drills, and incident investigations. In fact, a 2023 GCCA survey showed that cement plants with dedicated contractor safety governance reported 32 per cent fewer injuries among third-party workers compared to those without. Effective contractor safety isn’t just about regulatory compliance—it’s about aligning everyone on site with a common safety culture, where accountability and awareness are universal.

Conclusion
As the cement industry evolves to meet the demands of sustainability, scale, and operational excellence, the importance of a robust safety framework has never been greater. From managing high-risk environments and enforcing PPE compliance to leveraging automation, fire safety systems, and Behaviour-Based Safety (BBS) programs, the industry is steadily moving toward a culture where safety is not just enforced—but embedded. What’s clear is that safety must go beyond audits and checklists; it must become a continuous, organisation-wide commitment that includes not just full-time staff, but also contractors, suppliers, and every individual entering the plant gate.
The integration of digital tools, advanced training, and strict contractor safety management is not just about regulatory alignment—it is about building resilient operations that protect people, reduce downtime, and drive long-term value. With increasing awareness, global benchmarks, and support from industry bodies like the GCCA and CMA, Indian cement manufacturers are now well-positioned to lead by example. By putting “safety from the heart” into action—through technology, accountability, and culture—the industry can lay the foundation not just for stronger infrastructure, but for safer, smarter workplaces across the country.

– Kanika Mathur

Economy & Market

Smart Pumping for Rock Blasting

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SEEPEX introduces BN pumps with Smart Joint Access (SJA) to improve efficiency, reliability, and inspection speed in demanding rock blasting operations.
Designed for abrasive and chemical media, the solution supports precise dosing, reduced downtime, and enhanced operational safety.

SEEPEX has introduced BN pumps with Smart Joint Access (SJA), engineered for the reliable and precise transfer of abrasive, corrosive, and chemical media in mining and construction. Designed for rock blasting, the pump features a large inspection opening for quick joint checks, a compact footprint for mobile or skid-mounted installations, and flexible drive and material options for consistent performance and uptime.

“Operators can inspect joints quickly and rely on precise pumping of shear-sensitive and abrasive emulsions,” said Magalie Levray, Global Business Development Manager Mining at SEEPEX. “This is particularly critical in rock blasting, where every borehole counts for productivity.” Industry Context

Rock blasting is essential for extracting hard rock and shaping safe excavation profiles in mining and construction. Accurate and consistent loading of explosive emulsions ensures controlled fragmentation, protects personnel, and maximizes productivity. Even minor deviations in pumping can cause delays or reduce product quality. BN pumps with SJA support routine maintenance and pre-operation checks by allowing fast verification of joint integrity, enabling more efficient operations.

Always Inspection Ready

Smart Joint Access is designed for inspection-friendly operations. The large inspection opening in the suction housing provides direct access to both joints, enabling rapid pre-operation checks while maintaining high operational reliability. Technicians can assess joint condition quickly, supporting continuous, reliable operation.

Key Features

  • Compact Footprint: Fits truck-mounted mobile units, skid-mounted systems, and factory installations.
  • Flexible Drive Options: Compact hydraulic drive or electric drive configurations.
  • Hydraulic Efficiency: Low-displacement design reduces oil requirements and supports low total cost of ownership.
  • Equal Wall Stator Design: Ensures high-pressure performance in a compact footprint.
  • Material Flexibility: Stainless steel or steel housings, chrome-plated rotors, and stators in NBR, EPDM, or FKM.

Operators benefit from shorter inspection cycles, reliable dosing, seamless integration, and fast delivery through framework agreements, helping to maintain uptime in critical rock blasting processes.

Applications – Optimized for Rock Blasting

BN pumps with SJA are designed for mining, tunneling, quarrying, civil works, dam construction, and other sectors requiring precise handling of abrasive or chemical media. They provide robust performance while enabling fast, reliable inspection and maintenance.With SJA, operators can quickly access both joints without disassembly, ensuring emulsions are transferred accurately and consistently. This reduces downtime, preserves product integrity, and supports uniform dosing across multiple bore holes.

With the Smart Joint Access inspection opening, operators can quickly access and assess the condition of both joints without disassembly, enabling immediate verification of pump readiness prior to blast hole loading. This allows operators to confirm that emulsions are transferred accurately and consistently, protecting personnel, minimizing product degradation, and maintaining uniform dosing across multiple bore holes.

The combination of equal wall stator design, compact integration, flexible drives, and progressive cavity pump technology ensures continuous, reliable operation even in space-limited, high-pressure environments.

From Inspection to Operation

A leading explosives provider implemented BN pumps with SJA in open pit and underground operations. By replacing legacy pumps, inspection cycles were significantly shortened, allowing crews to complete pre-operation checks and return mobile units to productive work faster. Direct joint access through SJA enabled immediate verification, consistent emulsion dosing, and reduced downtime caused by joint-related deviations.

“The inspection opening gives immediate confidence that each joint is secure before proceeding to bore holes,” said a site technician. “It allows us to act quickly, keeping blasting schedules on track.”

Framework agreements ensured rapid pump supply and minimal downtime, supporting multi-site operations across continents

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Concrete

Digital process control is transforming grinding

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Satish Maheshwari, Chief Manufacturing Officer, Shree Cement, delves into how digital intelligence is transforming cement grinding into a predictive, stable, and energy-efficient operation.

Grinding sits at the heart of cement manufacturing, accounting for the largest share of electrical energy consumption. In this interview, Satish Maheshwari, Chief Manufacturing Officer, Shree Cement, explains how advanced grinding technologies, data-driven optimisation and process intelligence are transforming mill performance, reducing power consumption and supporting the industry’s decarbonisation goals.

How has the grinding process evolved in Indian cement plants to meet rising efficiency and sustainability expectations?
Over the past decade, Indian cement plants have seen a clear evolution in grinding technology, moving from conventional open-circuit ball mills to high-efficiency closed-circuit systems, Roller Press–Ball Mill combinations and Vertical Roller Mills (VRMs). This shift has been supported by advances in separator design, improved wear-resistant materials, and the growing use of digital process automation. As a result, grinding units today operate as highly controlled manufacturing systems where real-time data, process intelligence and efficient separation work together to deliver stable and predictable performance.
From a sustainability perspective, these developments directly reduce specific power consumption, improve equipment reliability and lower the carbon footprint per tonne of cement produced.

How critical is grinding optimisation in reducing specific power consumption across ball mills and VRMs?
Grinding is the largest consumer of electrical energy in a cement plant, which makes optimisation one of the most effective levers for improving energy efficiency. In ball mill systems, optimisation through correct media selection, charge design, diaphragm configuration, ventilation management and separator tuning can typically deliver power savings of 5 per cent to 8 per cent. In VRMs, fine-tuning airflow balance, grinding pressure, nozzle ring settings, and circulating load can unlock energy reductions in the range of 8 per cent to 12 per cent. Across both systems, sustained operation under stable conditions is critical. Consistency in mill loading and operating parameters improves quality control, reduces wear, and enables long-term energy efficiency, making stability a key operational KPI.

What challenges arise in maintaining consistent cement quality when using alternative raw materials and blended compositions?
The increased use of alternative raw materials and supplementary cementitious materials (SCM) introduces variability in chemistry, moisture, hardness, and loss on ignition. This variability makes it more challenging to maintain consistent fineness, particle size distribution, throughput and downstream performance parameters such as setting time, strength development and workability.
As clinker substitution levels rise, grinding precision becomes increasingly important. Even small improvements in consistency enable higher SCM utilisation without compromising cement performance.
Addressing these challenges requires stronger feed homogenisation, real-time quality monitoring and dynamic adjustment of grinding parameters so that output quality remains stable despite changing input characteristics.

How is digital process control changing the way grinding performance is optimised?
Digital process control is transforming grinding from an operator-dependent activity into a predictive, model-driven operation. Technologies such as online particle size and residue analysers, AI-based optimisation platforms, digital twins for VRMs and Roller Press systems, and advanced process control solutions are redefining how performance is managed.
At the same time, workforce roles are evolving. Operators are increasingly focused on interpreting data trends through digital dashboards and responding proactively rather than relying on manual interventions. Together, these tools improve mill stability, enable faster response to disturbances, maintain consistent fineness, and reduce specific energy consumption while minimising manual effort.

How do you see grinding technologies supporting the industry’s low-clinker and decarbonisation goals?
Modern grinding technologies are central to the industry’s decarbonisation efforts. They enable higher incorporation of SCMs such as fly ash, slag, and limestone, improve particle fineness and reactivity, and reduce overall power consumption. Efficient grinding makes it possible to maintain consistent cement quality at lower clinker factors. Every improvement in energy intensity and particle engineering directly contributes to lower CO2 emissions.
As India moves toward low-carbon construction, precision grinding will remain a foundational capability for delivering sustainable, high-performance cement aligned with national and global climate objectives.

How much potential does grinding optimisation hold for immediate energy
and cost savings?
The potential for near-term savings is substantial. Without major capital investment, most plants can achieve 5 per cent to 15 per cent power reduction through measures such as improving separator efficiency, optimising ventilation, refining media grading, and fine-tuning operating parameters.
With continued capacity expansion across India, advanced optimisation tools will help ensure that productivity gains are not matched by proportional increases in energy demand. Given current power costs, this translates into direct and measurable financial benefits, making grinding optimisation one of the fastest-payback operational initiatives available to cement manufacturers today.

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Concrete

Refractory demands in our kiln have changed

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Radha Singh, Senior Manager (P&Q), Shree Digvijay Cement, points out why performance, predictability and life-cycle value now matter more than routine replacement in cement kilns.

As Indian cement plants push for higher throughput, increased alternative fuel usage and tighter shutdown cycles, refractory performance in kilns and pyro-processing systems is under growing pressure. In this interview, Radha Singh, Senior Manager (P&Q), Shree Digvijay Cement, shares how refractory demands have evolved on the ground and how smarter digital monitoring is improving kiln stability, uptime and clinker quality.

How have refractory demands changed in your kiln and pyro-processing line over the last five years?
Over the last five years, refractory demands in our kiln and pyro line have changed. Earlier, the focus was mostly on standard grades and routine shutdown-based replacement. But now, because of higher production loads, more alternative fuels and raw materials (AFR) usage and greater temperature variation, the expectation from refractory has increased.
In our own case, the current kiln refractory has already completed around 1.5 years, which itself shows how much more we now rely on materials that can handle thermal shock, alkali attack and coating fluctuations. We have moved towards more stable, high-performance linings so that we don’t have to enter the kiln frequently for repairs.
Overall, the shift has been from just ‘installation and run’ to selecting refractories that give longer life, better coating behaviour and more predictable performance under tougher operating conditions.

What are the biggest refractory challenges in the preheater, calciner and cooler zones?
• Preheater: Coating instability, chloride/sulphur cycles and brick erosion.
• Calciner: AFR firing, thermal shock and alkali infiltration.
• Cooler: Severe abrasion, red-river formation and mechanical stress on linings.
Overall, the biggest challenge is maintaining lining stability under highly variable operating conditions.

How do you evaluate and select refractory partners for long-term performance?
In real plant conditions, we don’t select a refractory partner just by looking at price. First, we see their past performance in similar kilns and whether their material has actually survived our operating conditions. We also check how strong their technical support is during shutdowns, because installation quality matters as much as the material itself.
Another key point is how quickly they respond during breakdowns or hot spots. A good partner should be available on short notice. We also look at their failure analysis capability, whether they can explain why a lining failed and suggest improvements.
On top of this, we review the life they delivered in the last few campaigns, their supply reliability and their willingness to offer plant-specific custom solutions instead of generic grades. Only a partner who supports us throughout the life cycle, which includes selection, installation, monitoring and post-failure analysis, fits our long-term requirement.

Can you share a recent example where better refractory selection improved uptime or clinker quality?
Recently, we upgraded to a high-abrasion basic brick at the kiln outlet. Earlier we had frequent chipping and coating loss. With the new lining, thermal stability improved and the coating became much more stable. As a result, our shutdown interval increased and clinker quality remained more consistent. It had a direct impact on our uptime.

How is increased AFR use affecting refractory behaviour?
Increased AFR use is definitely putting more stress on the refractory. The biggest issue we see daily is the rise in chlorine, alkalis and volatiles, which directly attack the lining, especially in the calciner and kiln inlet. AFR firing is also not as stable as conventional fuel, so we face frequent temperature fluctuations, which cause more thermal shock and small cracks in the lining.
Another real problem is coating instability. Some days the coating builds too fast, other days it suddenly drops, and both conditions impact refractory life. We also notice more dust circulation and buildup inside the calciner whenever the AFR mix changes, which again increases erosion.
Because of these practical issues, we have started relying more on alkali-resistant, low-porosity and better thermal shock–resistant materials to handle the additional stress coming from AFR.

What role does digital monitoring or thermal profiling play in your refractory strategy?
Digital tools like kiln shell scanners, IR imaging and thermal profiling help us detect weakening areas much earlier. This reduces unplanned shutdowns, helps identify hotspots accurately and allows us to replace only the critical sections. Overall, our maintenance has shifted from reactive to predictive, improving lining life significantly.

How do you balance cost, durability and installation speed during refractory shutdowns?
We focus on three points:
• Material quality that suits our thermal profile and chemistry.
• Installation speed, in fast turnarounds, we prefer monolithic.
• Life-cycle cost—the cheapest material is not the most economical. We look at durability, future downtime and total cost of ownership.
This balance ensures reliable performance without unnecessary expenditure.

What refractory or pyro-processing innovations could transform Indian cement operations?
Some promising developments include:
• High-performance, low-porosity and nano-bonded refractories
• Precast modular linings to drastically reduce shutdown time
• AI-driven kiln thermal analytics
• Advanced coating management solutions
• More AFR-compatible refractory mixes

These innovations can significantly improve kiln stability, efficiency and maintenance planning across the industry.

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