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Economy & Market

We have prioritised a unified brand identity

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Arun Shukla, President and Director, JK Lakshmi Cement, discusses the company’s strategies for customer engagement and their innovative campaigns to enhance market presence and build a strong, trusted brand.

How crucial is branding for a cement company in today’s competitive landscape?
In the highly competitive cement industry, differentiation is paramount. A robust brand strategy serves as a critical differentiator and as a foundation for trust with clients, helping to establish a distinct identity and secure a durable market presence. At JK Lakshmi Cement, we recognise the vital role of brand building and have committed to it through the consistent delivery of high-quality products and exceptional service, thereby solidifying our reputation as a symbol of reliability and customer satisfaction.
Moreover, we understand that branding in today’s digital landscape goes beyond traditional elements like logos and taglines. It involves forging a genuine emotional connection with our customers. By actively engaging with our audience through digital platforms, we not only share our brand story but also cultivate a vibrant brand community. We believe that effective branding extends beyond mere marketing efforts—it fosters a core company culture. Our employees, empowered as brand ambassadors, embody the values and principles that define JK Lakshmi Cement, reinforcing our brand with every interaction.

How do you maintain consistency in branding across various product lines and markets?
At JK Lakshmi Cement, we have prioritised a unified brand identity across our diverse product portfolio and global markets. Recognising that a consistent brand is crucial for strengthening customer trust, recognition and loyalty, we have established a dedicated brand management team. This team is responsible for developing and enforcing strict brand guidelines that ensure visual and messaging consistency across all platforms and marketing campaigns.
Our integrated marketing approach ensures seamless collaboration among our product, sales and communications teams. This collaboration guarantees that every touchpoint with the customer—whether through advertising, in-store displays, digital channels or direct sales interactions—delivers a unified brand experience. While we maintain a core global identity, we also tailor our marketing and communications efforts to resonate with specific regional needs and preferences, recognising that consistency is not about uniformity but about harmony in diversity.
We view consistency as an ongoing process, continuously reviewing and refining our branding strategies. This includes incorporating customer feedback and market insights to ensure our brand remains relevant, differentiated, and aligned with evolving stakeholder needs.
Has AI changed the way branding is done in organisations?
Artificial intelligence has indeed ushered in a new era of data-driven branding for organisations, transforming traditional methods into more analytical approaches. At JK Lakshmi Cement, AI plays a pivotal role in enhancing our understanding of customer behaviour and preferences. This advanced insight allows us to craft precisely targeted marketing campaigns that resonate deeply with specific audience segments.
Furthermore, AI-enabled tools analyse social media to gauge brand sentiment and trends, significantly informing and improving our marketing strategies and customer engagement efforts. AI also streamlines branding operations by automating routine tasks, thus freeing our marketing teams to focus on high-value activities such as creative development and strategic planning.
Ultimately, AI doesn’t just support our branding operations—it enhances our ability to connect with customers on a more personal and impactful level, ensuring our brand remains dynamic and responsive in today’s fast-evolving marketplace.

What specific strategies do you employ to distinguish your brand from competitors?
JK Lakshmi Cement stands out from the competition through a strategic approach that prioritises both customer needs and sustainability. Our brand value proposition centers on innovative products that deliver exceptional performance. This includes superior strength, durability and a reduced carbon footprint, reflecting our unwavering commitment to environmental responsibility. This dedication to quality is further emphasised by our ISO 9001 and ISO 14001 certifications, ensuring customers receive consistently high-quality products.
Our customer-centric approach is evident in our extensive network of over 5,500 dealers and long-standing customer relationships. This ensures excellent service, timely deliveries, and efficient issue resolution, fostering strong customer loyalty. We further differentiate ourselves through strategic digital marketing and active social media engagement. By sharing our brand story and interacting directly with customers, we build a strong online presence.
Our robust corporate social responsibility (CSR) initiatives in education, healthcare, and community development further solidify our commitment to societal values, enhancing our brand’s trust and loyalty among stakeholders. By integrating these initiatives into our overall strategy, we are able to differentiate ourselves from competitors and build a strong brand reputation.

Have you conducted any market research to evaluate the effectiveness of your branding?
At JK Lakshmi Cement, we prioritise understanding our customers through rigorous market research, including our annual ‘Brand Track’ and ‘Consumer Behaviour and Trends’ studies. We also conduct targeted research after specific campaigns to gain deeper insights. These findings guide our ‘New Product Development’ efforts, ensuring our cement brand remains relevant and responsive to evolving customer needs. Our research consistently highlights the importance of a strong product combined with exceptional service, which we deliver through a robust network of sales representatives, technical experts, and the ability to supply concrete for projects. We provide on-site demonstrations to empower informed decisions and are well-equipped to handle large B2B orders, demonstrating our commitment to serving all customers.

How do you use digital and social media platforms to enhance brand visibility?
At JK Lakshmi Cement, we strategically utilise digital platforms and social media to enhance our brand’s visibility and reach, ensuring robust engagement with our audience. Our comprehensive digital strategy includes maintaining an informative and central hub through our website, which serves as the core of our online presence. On social media platforms like Facebook, Twitter and LinkedIn, we focus on building brand awareness and fostering a community by sharing targeted content that resonates with our followers. Additionally, we employ search engine optimisation (SEO) to improve our visibility in search engine results, making it easier for potential customers to find us when they search for cement-related products or services.
We also collaborate with industry influencers to extend our brand’s reach and create high-quality content that appeals to our target audience. By meticulously tracking the performance of our campaigns through digital analytics, we continuously refine and optimise our strategies, ensuring our digital presence is both effective and engaging. This integrated approach allows JK Lakshmi Cement to maintain a strong and dynamic online presence, driving business success and growth.

Cite examples of successful marketing campaigns or initiatives that have increased your cement brand’s recognition and sales?
At JK Lakshmi Cement, we have built a strong brand through impactful marketing campaigns. Initiatives like ‘Performance Guaranteed’ and ‘India. Ab soch karo buland’ have resonated with our customers, driving both brand recognition and sales growth. These campaigns haven’t just boosted our market share, they have also made JK Lakshmi Cement a household name. This brand awareness allows us to focus on value rather than price competition.
Our green initiatives and focus on corporate social responsibility initiatives have struck a chord with our customers. They appreciate our efforts to address important social issues and minimise our environmental impact. This positive sentiment is reflected in our research, proving that our marketing strategies are not only effective but also align with our values.

How do you address any negative brand perceptions?
At JK Lakshmi Cement, addressing negative brand perceptions or reputation challenges is a priority, particularly in areas such as product quality and environmental impact. Our approach to managing these issues is proactive and multifaceted. When concerns about product quality arise, we utilise customer feedback mechanisms and maintain transparent communication to quickly identify and rectify any problems, thereby fostering trust and loyalty among our customers. In terms of environmental impact, we have implemented robust sustainability initiatives that focus on reducing greenhouse gas emissions, conserving water and enhancing waste recycling.
Open communication channels with all stakeholders, including the media, are crucial for promptly addressing any concerns or misconceptions, further enhancing trust and credibility in our brand. By managing perceptions proactively and prioritising sustainability, JK Lakshmi Cement strives to maintain a positive brand image that reflects our core values and our commitment to environmental and societal well-being.

How do you measure the success of your marketing efforts?
At JK Lakshmi Cement, we measure the success of our marketing efforts through a data-driven approach that includes a comprehensive set of key performance indicators (KPIs). Our primary metrics for assessing marketing effectiveness include brand awareness, customer engagement, sales volume, and market share. We closely monitor the performance of specific campaigns by analysing click-through rates, conversion rates, and return on investment (ROI). Additionally, we utilise customer feedback and sentiment analysis to understand how our brand is perceived and to identify potential areas for improvement. This multi-faceted approach not only provides a holistic view of our marketing impact but also helps us continuously refine our strategies to better align with evolving customer needs. Our commitment to these metrics ensures that our marketing initiatives contribute effectively to sustainable business growth and market share expansion.

– Kanika Mathur

Economy & Market

Smart Pumping for Rock Blasting

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SEEPEX introduces BN pumps with Smart Joint Access (SJA) to improve efficiency, reliability, and inspection speed in demanding rock blasting operations.
Designed for abrasive and chemical media, the solution supports precise dosing, reduced downtime, and enhanced operational safety.

SEEPEX has introduced BN pumps with Smart Joint Access (SJA), engineered for the reliable and precise transfer of abrasive, corrosive, and chemical media in mining and construction. Designed for rock blasting, the pump features a large inspection opening for quick joint checks, a compact footprint for mobile or skid-mounted installations, and flexible drive and material options for consistent performance and uptime.

“Operators can inspect joints quickly and rely on precise pumping of shear-sensitive and abrasive emulsions,” said Magalie Levray, Global Business Development Manager Mining at SEEPEX. “This is particularly critical in rock blasting, where every borehole counts for productivity.” Industry Context

Rock blasting is essential for extracting hard rock and shaping safe excavation profiles in mining and construction. Accurate and consistent loading of explosive emulsions ensures controlled fragmentation, protects personnel, and maximizes productivity. Even minor deviations in pumping can cause delays or reduce product quality. BN pumps with SJA support routine maintenance and pre-operation checks by allowing fast verification of joint integrity, enabling more efficient operations.

Always Inspection Ready

Smart Joint Access is designed for inspection-friendly operations. The large inspection opening in the suction housing provides direct access to both joints, enabling rapid pre-operation checks while maintaining high operational reliability. Technicians can assess joint condition quickly, supporting continuous, reliable operation.

Key Features

  • Compact Footprint: Fits truck-mounted mobile units, skid-mounted systems, and factory installations.
  • Flexible Drive Options: Compact hydraulic drive or electric drive configurations.
  • Hydraulic Efficiency: Low-displacement design reduces oil requirements and supports low total cost of ownership.
  • Equal Wall Stator Design: Ensures high-pressure performance in a compact footprint.
  • Material Flexibility: Stainless steel or steel housings, chrome-plated rotors, and stators in NBR, EPDM, or FKM.

Operators benefit from shorter inspection cycles, reliable dosing, seamless integration, and fast delivery through framework agreements, helping to maintain uptime in critical rock blasting processes.

Applications – Optimized for Rock Blasting

BN pumps with SJA are designed for mining, tunneling, quarrying, civil works, dam construction, and other sectors requiring precise handling of abrasive or chemical media. They provide robust performance while enabling fast, reliable inspection and maintenance.With SJA, operators can quickly access both joints without disassembly, ensuring emulsions are transferred accurately and consistently. This reduces downtime, preserves product integrity, and supports uniform dosing across multiple bore holes.

With the Smart Joint Access inspection opening, operators can quickly access and assess the condition of both joints without disassembly, enabling immediate verification of pump readiness prior to blast hole loading. This allows operators to confirm that emulsions are transferred accurately and consistently, protecting personnel, minimizing product degradation, and maintaining uniform dosing across multiple bore holes.

The combination of equal wall stator design, compact integration, flexible drives, and progressive cavity pump technology ensures continuous, reliable operation even in space-limited, high-pressure environments.

From Inspection to Operation

A leading explosives provider implemented BN pumps with SJA in open pit and underground operations. By replacing legacy pumps, inspection cycles were significantly shortened, allowing crews to complete pre-operation checks and return mobile units to productive work faster. Direct joint access through SJA enabled immediate verification, consistent emulsion dosing, and reduced downtime caused by joint-related deviations.

“The inspection opening gives immediate confidence that each joint is secure before proceeding to bore holes,” said a site technician. “It allows us to act quickly, keeping blasting schedules on track.”

Framework agreements ensured rapid pump supply and minimal downtime, supporting multi-site operations across continents

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Concrete

Digital process control is transforming grinding

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Satish Maheshwari, Chief Manufacturing Officer, Shree Cement, delves into how digital intelligence is transforming cement grinding into a predictive, stable, and energy-efficient operation.

Grinding sits at the heart of cement manufacturing, accounting for the largest share of electrical energy consumption. In this interview, Satish Maheshwari, Chief Manufacturing Officer, Shree Cement, explains how advanced grinding technologies, data-driven optimisation and process intelligence are transforming mill performance, reducing power consumption and supporting the industry’s decarbonisation goals.

How has the grinding process evolved in Indian cement plants to meet rising efficiency and sustainability expectations?
Over the past decade, Indian cement plants have seen a clear evolution in grinding technology, moving from conventional open-circuit ball mills to high-efficiency closed-circuit systems, Roller Press–Ball Mill combinations and Vertical Roller Mills (VRMs). This shift has been supported by advances in separator design, improved wear-resistant materials, and the growing use of digital process automation. As a result, grinding units today operate as highly controlled manufacturing systems where real-time data, process intelligence and efficient separation work together to deliver stable and predictable performance.
From a sustainability perspective, these developments directly reduce specific power consumption, improve equipment reliability and lower the carbon footprint per tonne of cement produced.

How critical is grinding optimisation in reducing specific power consumption across ball mills and VRMs?
Grinding is the largest consumer of electrical energy in a cement plant, which makes optimisation one of the most effective levers for improving energy efficiency. In ball mill systems, optimisation through correct media selection, charge design, diaphragm configuration, ventilation management and separator tuning can typically deliver power savings of 5 per cent to 8 per cent. In VRMs, fine-tuning airflow balance, grinding pressure, nozzle ring settings, and circulating load can unlock energy reductions in the range of 8 per cent to 12 per cent. Across both systems, sustained operation under stable conditions is critical. Consistency in mill loading and operating parameters improves quality control, reduces wear, and enables long-term energy efficiency, making stability a key operational KPI.

What challenges arise in maintaining consistent cement quality when using alternative raw materials and blended compositions?
The increased use of alternative raw materials and supplementary cementitious materials (SCM) introduces variability in chemistry, moisture, hardness, and loss on ignition. This variability makes it more challenging to maintain consistent fineness, particle size distribution, throughput and downstream performance parameters such as setting time, strength development and workability.
As clinker substitution levels rise, grinding precision becomes increasingly important. Even small improvements in consistency enable higher SCM utilisation without compromising cement performance.
Addressing these challenges requires stronger feed homogenisation, real-time quality monitoring and dynamic adjustment of grinding parameters so that output quality remains stable despite changing input characteristics.

How is digital process control changing the way grinding performance is optimised?
Digital process control is transforming grinding from an operator-dependent activity into a predictive, model-driven operation. Technologies such as online particle size and residue analysers, AI-based optimisation platforms, digital twins for VRMs and Roller Press systems, and advanced process control solutions are redefining how performance is managed.
At the same time, workforce roles are evolving. Operators are increasingly focused on interpreting data trends through digital dashboards and responding proactively rather than relying on manual interventions. Together, these tools improve mill stability, enable faster response to disturbances, maintain consistent fineness, and reduce specific energy consumption while minimising manual effort.

How do you see grinding technologies supporting the industry’s low-clinker and decarbonisation goals?
Modern grinding technologies are central to the industry’s decarbonisation efforts. They enable higher incorporation of SCMs such as fly ash, slag, and limestone, improve particle fineness and reactivity, and reduce overall power consumption. Efficient grinding makes it possible to maintain consistent cement quality at lower clinker factors. Every improvement in energy intensity and particle engineering directly contributes to lower CO2 emissions.
As India moves toward low-carbon construction, precision grinding will remain a foundational capability for delivering sustainable, high-performance cement aligned with national and global climate objectives.

How much potential does grinding optimisation hold for immediate energy
and cost savings?
The potential for near-term savings is substantial. Without major capital investment, most plants can achieve 5 per cent to 15 per cent power reduction through measures such as improving separator efficiency, optimising ventilation, refining media grading, and fine-tuning operating parameters.
With continued capacity expansion across India, advanced optimisation tools will help ensure that productivity gains are not matched by proportional increases in energy demand. Given current power costs, this translates into direct and measurable financial benefits, making grinding optimisation one of the fastest-payback operational initiatives available to cement manufacturers today.

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Concrete

Refractory demands in our kiln have changed

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Radha Singh, Senior Manager (P&Q), Shree Digvijay Cement, points out why performance, predictability and life-cycle value now matter more than routine replacement in cement kilns.

As Indian cement plants push for higher throughput, increased alternative fuel usage and tighter shutdown cycles, refractory performance in kilns and pyro-processing systems is under growing pressure. In this interview, Radha Singh, Senior Manager (P&Q), Shree Digvijay Cement, shares how refractory demands have evolved on the ground and how smarter digital monitoring is improving kiln stability, uptime and clinker quality.

How have refractory demands changed in your kiln and pyro-processing line over the last five years?
Over the last five years, refractory demands in our kiln and pyro line have changed. Earlier, the focus was mostly on standard grades and routine shutdown-based replacement. But now, because of higher production loads, more alternative fuels and raw materials (AFR) usage and greater temperature variation, the expectation from refractory has increased.
In our own case, the current kiln refractory has already completed around 1.5 years, which itself shows how much more we now rely on materials that can handle thermal shock, alkali attack and coating fluctuations. We have moved towards more stable, high-performance linings so that we don’t have to enter the kiln frequently for repairs.
Overall, the shift has been from just ‘installation and run’ to selecting refractories that give longer life, better coating behaviour and more predictable performance under tougher operating conditions.

What are the biggest refractory challenges in the preheater, calciner and cooler zones?
• Preheater: Coating instability, chloride/sulphur cycles and brick erosion.
• Calciner: AFR firing, thermal shock and alkali infiltration.
• Cooler: Severe abrasion, red-river formation and mechanical stress on linings.
Overall, the biggest challenge is maintaining lining stability under highly variable operating conditions.

How do you evaluate and select refractory partners for long-term performance?
In real plant conditions, we don’t select a refractory partner just by looking at price. First, we see their past performance in similar kilns and whether their material has actually survived our operating conditions. We also check how strong their technical support is during shutdowns, because installation quality matters as much as the material itself.
Another key point is how quickly they respond during breakdowns or hot spots. A good partner should be available on short notice. We also look at their failure analysis capability, whether they can explain why a lining failed and suggest improvements.
On top of this, we review the life they delivered in the last few campaigns, their supply reliability and their willingness to offer plant-specific custom solutions instead of generic grades. Only a partner who supports us throughout the life cycle, which includes selection, installation, monitoring and post-failure analysis, fits our long-term requirement.

Can you share a recent example where better refractory selection improved uptime or clinker quality?
Recently, we upgraded to a high-abrasion basic brick at the kiln outlet. Earlier we had frequent chipping and coating loss. With the new lining, thermal stability improved and the coating became much more stable. As a result, our shutdown interval increased and clinker quality remained more consistent. It had a direct impact on our uptime.

How is increased AFR use affecting refractory behaviour?
Increased AFR use is definitely putting more stress on the refractory. The biggest issue we see daily is the rise in chlorine, alkalis and volatiles, which directly attack the lining, especially in the calciner and kiln inlet. AFR firing is also not as stable as conventional fuel, so we face frequent temperature fluctuations, which cause more thermal shock and small cracks in the lining.
Another real problem is coating instability. Some days the coating builds too fast, other days it suddenly drops, and both conditions impact refractory life. We also notice more dust circulation and buildup inside the calciner whenever the AFR mix changes, which again increases erosion.
Because of these practical issues, we have started relying more on alkali-resistant, low-porosity and better thermal shock–resistant materials to handle the additional stress coming from AFR.

What role does digital monitoring or thermal profiling play in your refractory strategy?
Digital tools like kiln shell scanners, IR imaging and thermal profiling help us detect weakening areas much earlier. This reduces unplanned shutdowns, helps identify hotspots accurately and allows us to replace only the critical sections. Overall, our maintenance has shifted from reactive to predictive, improving lining life significantly.

How do you balance cost, durability and installation speed during refractory shutdowns?
We focus on three points:
• Material quality that suits our thermal profile and chemistry.
• Installation speed, in fast turnarounds, we prefer monolithic.
• Life-cycle cost—the cheapest material is not the most economical. We look at durability, future downtime and total cost of ownership.
This balance ensures reliable performance without unnecessary expenditure.

What refractory or pyro-processing innovations could transform Indian cement operations?
Some promising developments include:
• High-performance, low-porosity and nano-bonded refractories
• Precast modular linings to drastically reduce shutdown time
• AI-driven kiln thermal analytics
• Advanced coating management solutions
• More AFR-compatible refractory mixes

These innovations can significantly improve kiln stability, efficiency and maintenance planning across the industry.

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